Privacy Policy

Effective Date: 5/8/2025

Community Storage & Properties, Ltd. ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information—whether you use our website, services, or opt in to receive communications from us via email or SMS. By using our website, submitting personal information, or opting into our SMS program, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information You Provide - Name, email address, phone number, mailing address - Billing information (e.g., credit card na. Information You Provide Directly: - Name, email address, phone number, mailing address - Billing information (e.g., credit card number, expiration date, cardholder name) - Storage unit reservation preferences - Consent to receive SMS or email communications - Messaging history, reviews, or comments submitted

b. Information Collected Automatically: - IP address, browser type, device type, operating system - Referring URLs, pages visited, and on-site activity - General geolocation data

c. Information from Third Parties: We may collect updated contact details or demographic data from third-party affiliates or partners.

2. How We Use Your Information

- Process storage reservations and payments
- Send transactional and promotional emails or SMS messages
- Respond to customer support inquiries - Improve our website and services
- Prevent fraud and maintain system security
- Fulfill legal and compliance obligations

If you opt in to SMS messages, we use your information to: - Send promotional and transactional text messages - Communicate account updates and storage-related alerts - Manage your communication preferences You may opt out of SMS at any time by replying STOP. For help, reply HELP or contact us using the methods below.

3. Sharing and Disclosure of Information

We do not sell your personal data, phone number, or SMS consent data to third parties for marketing purposes.

We may share your information with:
- Trusted third-party vendors (e.g., payment processors, IT service providers) under strict confidentiality agreements
- Legal or regulatory authorities, if required by law
- In connection with a business transfer such as a merger, acquisition, or sale of assets

4. Your Rights and Communication Preferences

You have the right to:
- Request access, correction, or deletion of your personal data
- Opt out of promotional emails or SMS communications at any time

To exercise your rights, contact us at: office@communitystorage.com

For emails, use the unsubscribe link provided. For SMS, reply STOP to opt out.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:
- Recognize your browser or device
- Personalize your website experience
- Analyze traffic and improve performance

You can manage cookie preferences through your browser settings. Disabling cookies may impact your experience on our site.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:
- Encryption of sensitive transmissions
- Firewall and intrusion detection systems
- Limiting access to authorized personnel only

We do not store full credit card data after processing payments.

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from minors. If we learn we’ve received data from a child under 13, we will delete it promptly.

8. User-Generated Content

Any content you submit (e.g., reviews or comments) may be published or reused. By submitting, you grant us a royalty-free, worldwide license to use and display your content.

9. Policy Updates

We may revise this Privacy Policy periodically. Material changes will be announced on this page. Continued use of our services after changes are posted constitutes acceptance of the new policy.

10. Contact Us

If you have any questions, concerns, or would like to exercise your data rights, please contact us: Community Storage & Properties, Ltd. Box 151 Huntsville, OH 43324 📧 Email: office@communitystorage.com 📱 Text HELP to (866) 942-4933 for support